Alerts Overview

NextCentury Health and Security Alerts protect your equipment and notify you when unusual activity occurs. The interface allows you to manage and enable Alerts for individual properties or for all properties across a portfolio at once.

Purpose: Protect equipment, detect irregular activity, and notify designated users.

Available Alerts

Alerts are categorized into Equipment Health Alerts and Smart Security Alerts.

Equipment Health Alerts

These alerts provide status updates regarding the physical condition and connection of your equipment.

•  Tamper: Created when a device is physically tampered with (usually opened). If a Tamper alert appears simultaneously with abnormal consumption, it is a strong indicator of attempted equipment manipulation.

•  Connection: Created when a device goes offline. NextCentury uses intelligent alerting to help identify network problems quickly.

•  Power Loss: Created when wall-powered equipment (such as Gateways and Repeaters) is unplugged from its power source.

•  Battery: Created when a device’s battery is nearing the end of its life, indicating it needs replacement.

Smart Security Alerts

These alerts monitor utility usage and environmental conditions to detect irregular activities.

•  Temperature: Created when a meter's temperature reaches dangerous levels (e.g., near freezing) or if the temperature is outside the safe operating range for the equipment.

•  Consumption: Uses artificial intelligence to detect unusual patterns or spikes in utility consumption, such as a running toilet or sudden trend changes.

Managing Alerts

How to Enable Alerts

For a Single Property:

1. Open the property menu and select the Alerts page.

2. Select the Settings tab.

3. Toggle the specific Alert to enable it.

For All Properties:

1. From the Home menu, select the Alerts page.

2. Toggle the specific Alert to enable it.

How to Set Up Email and Text Notifications

For a Single Property:

1. Open the property menu and select the Alerts page.

2. Select the Notifications tab.

3. Click the "+ Add New Contact" button, fill out the user information, and click "Save."

4. Click the gear icon next to the user's name.

5. Under "Advanced Settings," choose which Alerts the user should receive and click "Save."

For All Properties:

1. From the Home menu, select the Alerts page.

2. Select the Notifications tab.

3. Click the "+ Add New Contact" button, fill out the user information, and click "Save."

4. Click the gear icon next to the user's name.

5. Under "Advanced Settings," choose which Alerts the user should receive and click "Save."

How to View Active Alerts

1. From the property menu, select the Alerts page.

2. Select an individual Alert to view it on the specific Unit page.

3. On the Unit page, the alert will be displayed under the "Open Alerts" section.