Next Century

Troubleshooting Offline Transmitter(s)

      OVERVIEW:

The Next Century transceivers have 2-way communication in the form of an LED status light on the inside of the device. This will change color based on if the transceiver can talk with the Gateway or not. If your Transceiver is stating it is offline, the first step would be to verify the transceiver is not in a sleep state or down state due to poor reception. 

Fig. A: Next Century TR4 transceiver. The red is indicating the location of the latch to open.

Fig. B: Next Century TR4 transceiver. LED Highlighted in Red, Reset button highlighted in Blue.

Troubleshooting Guide:

First thing to check is to verify the transmitter battery level hasn’t dropped below the minimum threshold. This can be verified on the LED inside the transceiver. When you open the case, or if you press the reset button, a small red LED should flash indicating the transmitter still has power. The LED will flash red, but then briefly flash green. The Green LED flash is the gateway sending a signal back to the transceiver so this should indicate the transceiver is back online. This can be verified on the next century web portal or mobile device. If this does not flash when you press this button, the battery should be changed. This requires either a “CR123A 3-volt Lithium Battery” found at most retailers if using a TR201. If you are using the newer TR4 or TRX model this requires a special battery harness sold through Next Century only. We can get these for you no problem.

      Next Century Web Portal:

https://app.nextcenturymeters.com/

      Next Century Transceivers not checking in after reset:

If the Transceiver is on but still is having issues connecting to the Gateway, it may need a little help. If the unit this Transceiver is attached to is far away from the gateway or repeaters, remove the Transceiver and walk it next to the gateway itself. Do the steps above to force the Transceiver to connect (if you are near the gateway there will be no signal interference and this should connect). After the LED light flashes green, walk it back to the location it will be installed. This should make it so the Transceiver and the Gateway shake hands. This usually resolves any connection issues that may be occurring due to distance or radio waves bouncing away from the Gateway due to metal construction and piping under homes.

      If unable to resolve:

If after you have followed these steps and haven’t gotten equipment online, the next step is to set up a time with one of our technicians to troubleshoot over the phone. It is critical that the person talking with our team is on-location with the equipment during the call. We will not be able to troubleshoot further without direct access to the equipment.