This guide is meant to assist with getting Transmitters (1-way communication) or Transceivers (2-way Communication) to check into the gateway/gatekeeper, or DCAP. Reasons for this could be either signal strength issues, battery defects, or the device could be offline. Below are some basic steps to help pinpoint the issue and resolve it. 

Inovonics Offline Transmitter brief:

The Inovonics EN1501 transmitter device does not have 2-Way communication like that of Tehama or Next Century, so troubleshooting requires access to the Tapwatch.com web portal, specifically the reports section / Device Discovery. *Note - This does not work with RDL Tapwatch 3. You must call a technician to assist with this system.

If you do not have access you will need to request this:

New Account setup - Inovonics Tapwatch:

**See Account Creation > Inovonics**

Inovonics Tapwatch Web Portal:

https://tapwatch.com/tapwatch/

Troubleshooting Guide:

First thing to check is to verify the transmitter battery level hasn’t dropped below the minimum threshold. This can be verified on the LED inside the transmitter. When you open the case, or if you press the reset button, a small red LED should flash indicating the transmitter still has power. If this does not flash when you press this button, the battery should be changed. This requires a “CR123A 3-volt Lithium Battery” found at most retailers.

If the LED does come on, then the next option would be to put the device in Fast mode. This puts the transmitter in an enhanced state where it will force check in to the NoWire every minute for 24 hours. This is used in troubleshooting and is the best option when trying to force connect a transmitter. This will turn itself off after 24 hours so you will not see a drop in the battery life of the device. 

To engage the Transmitter in fast mode, you will need to open the case and press on the small spring inside a total of 5 times in a 5 second period. After you do this you need to close the case. Do not press this spring too fast or it will not register. The spring counts as a tamper switch, which produces a “Tamper” status when the case is open, as well as the toggle for fast mode. 

If you have done this correctly, when you close the transmitter case, you will see a “Fast” status appear on the device discovery page of tapwatch. If the Fast status shows up on the web portal, the transmitter is now checking in.

Inovonics Transmitters not checking in after reset:

If the Transmitter is on (verified by LED flash) but still is having issues connecting to the Inovonics Gateway, it may need a little help. If the unit this Transmitter is attached to is far away from the Gateway, remove the Transmitter and walk it next to the gateway unit. Do the steps above to force the Transmitter to connect (if you are near the Gateway there will be no signal interference and this should connect). After the “Fast” status is verified on the website, walk it back to the location it will be installed. This should make it so the Transmitter and the Gateway shake hands. This usually resolves any connection issues that may be occurring due to distance or signal bouncing issues.

If unable to resolve:

If after you have followed these steps and haven’t gotten equipment online, the next step is to set up a time with one of our technicians to troubleshoot over the phone. It is critical that the person talking with our team is on-location with the equipment during the call. We will not be able to troubleshoot further without direct access to the equipment.