Cereniti

Troubleshooting Offline Transmitter(s)

OVERVIEW:

1. Confirm that the transmitter is located on site and that the proper unit label and transmitter ID number on the end of the transmitter matches the unit number and transmitter ID noted in the DataSense software for the unit.

2. Confirm that the transmitter is properly mounted on the side of the water meter.

3. Verify that the black antenna wire is not touching the ground, the metal water pipe or anything else that may ground it. Redirect the antenna if needed to make sure it is not touching any surface.

4. Swipe the face of the transmitter (over the white label) with a magnet. This will act to reset the transmitter and it should immediately report into the system.

5. Check the DataSense software, either in the Consumption section or in the Network section to verify if the transmitter has/has not reported after it was swiped with the magnet.

Changing Transmitters

• If none of the troubleshooting methods noted above correct the problem it may be necessary to replace the transmitter.

IMPORTANT: Do NOT swap or replace any transmitters without first contacting Submeter Solutions! The transmitter ID must be updated within the software and this must be done by Submeter Solutions. If replacing transmitters, an email must be sent to Submeter Solutions that notes the unit number, old transmitter ID number and the transmitter ID number of the new Transmitter. This is strongly recommended before installing the new equipment because you don’t want to have to crawl under a home a second time to reset the connection after we replace the transmitter in the system.

If unable to resolve:

If after you have followed these steps and haven’t gotten equipment online, the next step is to set up a time with one of our technicians to troubleshoot over the phone. It is critical that the person talking with our team is on-location with the equipment during the call. We will not be able to troubleshoot further without direct access to the equipment.